We want you to love your jewellery, always.

That said, in rare cases of damaged deliveries, we’ve got you covered.

1. Returns Eligibility

• Returns are accepted only for damaged or incorrect items.

• To be eligible, you must provide an unboxing video showing the package being opened from the start, without any cuts or edits. This is mandatory proof for any return/refund request.

• In addition, clear photos/videos of the damage or incorrect product must be shared.

• You must notify us within 2 days of delivery via email or WhatsApp.

2. Return Process

• Email us at hello@aatmajewellers.com or DM us on Instagram within 2 days of delivery.

• Share the unboxing video and supporting photos/videos for verification.

• Our team will confirm eligibility and guide you on the return steps.

• Once the item is returned and inspected, we will initiate your refund.

3. Refunds

• Refunds are processed only after we receive the returned product in its original condition with packaging.

• Refunds will be credited to the original mode of payment within 5–7 working days after approval.

4. Non-Returnable Items

• Items without an unboxing video.

• Used items or products without original packaging.

• Products returned without informing us in advance.

• Items damaged due to customer misuse or negligence.

5. Shipping Costs

• Return shipping charges must be borne by the customer unless the item received was defective or incorrect.

✅ Important: Without an unboxing video, return/refund claims will not be considered.