{"id":623,"date":"2025-07-18T17:59:27","date_gmt":"2025-07-18T17:59:27","guid":{"rendered":"https:\/\/aatmajewellers.com\/?page_id=623"},"modified":"2025-08-21T10:24:03","modified_gmt":"2025-08-21T10:24:03","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/aatmajewellers.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"623\" class=\"elementor elementor-623\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b8e32ba elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b8e32ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-762b079b\" data-id=\"762b079b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b11c027 elementor-widget elementor-widget-heading\" data-id=\"b11c027\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return & Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a475179 elementor-widget elementor-widget-text-editor\" data-id=\"1a475179\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 data-start=\"177\" data-end=\"295\"><strong>We want you to love your jewellery, always.<\/strong><\/h5><p data-start=\"177\" data-end=\"295\"><br data-start=\"220\" data-end=\"223\" \/>That said, in rare cases of damaged deliveries, we\u2019ve got you covered.<\/p><hr data-start=\"297\" data-end=\"300\" \/><h3 data-start=\"302\" data-end=\"330\">1. Returns Eligibility<\/h3><ul data-start=\"331\" data-end=\"750\"><li data-start=\"331\" data-end=\"396\"><p data-start=\"333\" data-end=\"396\">Returns are accepted <strong data-start=\"354\" data-end=\"393\">only for damaged or incorrect items<\/strong>.<\/p><\/li><li data-start=\"397\" data-end=\"586\"><p data-start=\"399\" data-end=\"586\">To be eligible, you must provide an <strong data-start=\"435\" data-end=\"453\">unboxing video<\/strong> showing the package being opened from the start, without any cuts or edits. This is mandatory proof for any return\/refund request.<\/p><\/li><li data-start=\"587\" data-end=\"674\"><p data-start=\"589\" data-end=\"674\">In addition, clear photos\/videos of the damage or incorrect product must be shared.<\/p><\/li><li data-start=\"675\" data-end=\"750\"><p data-start=\"677\" data-end=\"750\">You must notify us <strong data-start=\"696\" data-end=\"725\">within 2 days of delivery<\/strong> via email or WhatsApp.<\/p><\/li><\/ul><hr data-start=\"752\" data-end=\"755\" \/><h3 data-start=\"757\" data-end=\"780\">2. Return Process<\/h3><ul data-start=\"781\" data-end=\"1098\"><li data-start=\"781\" data-end=\"874\"><p data-start=\"783\" data-end=\"874\">Email us at <strong data-start=\"795\" data-end=\"823\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"797\" data-end=\"821\">hello@aatmajewellers.com<\/a><\/strong> or DM us on Instagram within 2 days of delivery.<\/p><\/li><li data-start=\"875\" data-end=\"950\"><p data-start=\"877\" data-end=\"950\">Share the unboxing video and supporting photos\/videos for verification.<\/p><\/li><li data-start=\"951\" data-end=\"1023\"><p data-start=\"953\" data-end=\"1023\">Our team will confirm eligibility and guide you on the return steps.<\/p><\/li><li data-start=\"1024\" data-end=\"1098\"><p data-start=\"1026\" data-end=\"1098\">Once the item is returned and inspected, we will initiate your refund.<\/p><\/li><\/ul><hr data-start=\"1100\" data-end=\"1103\" \/><h3 data-start=\"1105\" data-end=\"1121\">3. Refunds<\/h3><ul data-start=\"1122\" data-end=\"1341\"><li data-start=\"1122\" data-end=\"1232\"><p data-start=\"1124\" data-end=\"1232\">Refunds are processed only after we receive the returned product in its original condition with packaging.<\/p><\/li><li data-start=\"1233\" data-end=\"1341\"><p data-start=\"1235\" data-end=\"1341\">Refunds will be credited to the <strong data-start=\"1267\" data-end=\"1295\">original mode of payment<\/strong> within <strong data-start=\"1303\" data-end=\"1323\">5\u20137 working days<\/strong> after approval.<\/p><\/li><\/ul><hr data-start=\"1343\" data-end=\"1346\" \/><h3 data-start=\"1348\" data-end=\"1377\">4. Non-Returnable Items<\/h3><ul data-start=\"1378\" data-end=\"1580\"><li data-start=\"1378\" data-end=\"1414\"><p data-start=\"1380\" data-end=\"1414\">Items without an unboxing video.<\/p><\/li><li data-start=\"1415\" data-end=\"1469\"><p data-start=\"1417\" data-end=\"1469\">Used items or products without original packaging.<\/p><\/li><li data-start=\"1470\" data-end=\"1524\"><p data-start=\"1472\" data-end=\"1524\">Products returned without informing us in advance.<\/p><\/li><li data-start=\"1525\" data-end=\"1580\"><p data-start=\"1527\" data-end=\"1580\">Items damaged due to customer misuse or negligence.<\/p><\/li><\/ul><hr data-start=\"1582\" data-end=\"1585\" \/><h3 data-start=\"1587\" data-end=\"1610\">5. Shipping Costs<\/h3><ul data-start=\"1611\" data-end=\"1721\"><li data-start=\"1611\" data-end=\"1721\"><p data-start=\"1613\" data-end=\"1721\">Return shipping charges must be borne by the customer unless the item received was defective or incorrect.<\/p><\/li><\/ul><hr data-start=\"1723\" data-end=\"1726\" \/><p data-start=\"1728\" data-end=\"1818\">\u2705 <strong data-start=\"1730\" data-end=\"1744\">Important:<\/strong> Without an unboxing video, return\/refund claims will not be considered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &#038; Refund Policy We want you to love your jewellery, always. That said, in rare cases of damaged deliveries, we\u2019ve got you covered. 1. Returns Eligibility Returns are accepted only for damaged or incorrect items. To be eligible, you must provide an unboxing video showing the package being opened from the start, without any [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-623","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/pages\/623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/comments?post=623"}],"version-history":[{"count":16,"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/pages\/623\/revisions"}],"predecessor-version":[{"id":720,"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/pages\/623\/revisions\/720"}],"wp:attachment":[{"href":"https:\/\/aatmajewellers.com\/index.php\/wp-json\/wp\/v2\/media?parent=623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}